Refund policy

Right of withdrawal

You have the right to withdraw from the contract with us or another seller on within fourteen days without giving a reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you can inform us about your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, fax or email)


EV Smart Mobility GmbH

Schenkenstrasse 46

88213 Ravensburg


by means of a clear declaration (e.g. a letter sent by post, fax or email) about your decision to withdraw from this contract; a simple declaration with order number, name and withdrawal in the subject is sufficient.


Consequences of withdrawal

If you withdraw from the contract, all payments received will be refunded to you. For deliveries with a value of goods under 50 € as the buyer, you bear the full Return costs. The same means of payment will be used for this repayment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. The repayment can be refused until the goods have been received back or until you have provided evidence that you have sent the goods back, whichever is earlier.


You have to return the goods to the respective seller immediately and in any case no later than fourteen days from the date on which you informed the customer of the cancellation of the contract. You can obtain details and instructions for a quick and uncomplicated return from our support. In particular, you can request your return label here and, in the case of forwarding shipments, view the forwarder's contact details. The deadline is met if you send the goods before the period of fourteen days has expired.

You do not bear any costs for returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.



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