Terms of service

1. Conclusion of the contract:

    The presentation of the products on www.tessi-supply.com does not represent a legally binding offer, but a non-binding online catalog. By clicking the button "Order now at the stated price" you are placing a binding order for the goods in the shopping cart. The confirmation of the receipt of the order follows immediately after the order has been sent and does not yet constitute an acceptance of the contract. The purchase contract is only concluded through an express declaration or the dispatch of the goods.

    2. Cancellation policy

    Right of withdrawal

    You have the right to withdraw from the contract with us or another seller on www.tessi-supply.com within fourteen days without giving a reason.

    The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

    In order to exercise your right of withdrawal, you can inform us about your decision to withdraw from the contract by means of a clear declaration (e.g. a letter sent by post, fax or email)

    EV Smart Mobility GmbH


    Schenkenstrasse 46

    88213 Ravensburg


    by means of a clear declaration (e.g. a letter sent by post, fax or e-mail)

    inform about your decision to withdraw from this contract. You can do that for that

    Use the attached sample withdrawal form, but this is not mandatory.


    Consequences of withdrawal

    If you withdraw from the contract, all payments received will be refunded to you. For deliveries with a value of goods under 50 € as the buyer, you bear the full Return costs. The same means of payment will be used for this repayment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. The repayment can be refused until the goods have been received back or until you have provided evidence that you have sent the goods back, whichever is earlier.

    You have to return the goods to the respective seller immediately and in any case no later than fourteen days from the date on which you informed the customer of the cancellation of the contract. You will find details and instructions for a quick and uncomplicated return of the goods in the documents supplied. In particular, you can find your return label here and, in the case of forwarding shipments, the forwarder's contact details. The deadline is met if you send the goods before the period of fourteen days has expired.

    You do not bear any costs for returning the goods.

    You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


    3. Exclusion / expiry of the right of withdrawal:

      A right of revocation exists according to § 312g Abs. 2 BGB et al. not for contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and it expires prematurely for contracts for the delivery of sealed goods that are made from For reasons of health protection or hygiene, they are not suitable for return if their seal has been removed after delivery.

      Deliveries are only possible within Germany. Articles sold by us are generally delivered by DHL / Hermes. Our partners may use other transport companies. Articles are only sold in normal household quantities.

      If the items delivered have obvious material or manufacturing defects, including transport damage, please report such defects immediately to us or to the employee of the shipping company who delivers the item. Failure to submit this complaint does not, however, affect your legal claims. For all defects in the purchased item that occur during the statutory warranty period, the statutory claims for supplementary performance, for the removal of defects / new delivery as well as - if the legal requirements are met - the further claims for price reduction or withdrawal as well as for damages, including compensation for the damage, apply the fulfillment and reimbursement of your futile expenses. Insofar as you have been granted a seller's guarantee, the details result from the guarantee conditions that are attached to the item supplied. Guarantee claims exist without prejudice to the legal claims / rights.

      4 contacts

      In the event of queries or problems in connection with a delivery or an item purchased, teslasupply.

      5 Validity of prices

      The prices listed on www.tessi-supply.com are in euros (including statutory VAT).

      6 Delivery and shipping costs 

      Deliveries are only possible within Germany and the EU. The shipping method (package and delivery conditions (for shipping by a forwarding agent) are part of the item information on the item detail page. The shipping costs for your order are listed in the shopping cart and in the overview before clicking the "Order now at the stated price" button

      7 payment

      You can basically pay with all sellers by PayPal, credit card, direct debit, on account or Amazon Pay. There is no possibility to deduct a discount.

      We reserve the right to offer you only certain payment methods for the requested delivery, for example, to hedge our credit risk, only those according to the respective creditworthiness.

      In individual cases we reserve the right to deliver the goods only after a down payment has been made. After receiving the order, we will coordinate this with the customer.

      8 Reservation of Title

      The goods remain the property of the respective seller until they have been paid for in full.

      9 Electronic communication

      You agree that the contract-related communication can take place in electronic form.

      10 Alternative Dispute Resolution

      The EU Commission offers the possibility of online dispute resolution on an online platform operated by it. This platform is via the external link http://ec.europa.eu/consumers/odr/to reach. We are not obliged and unwilling to participate in dispute settlement proceedings before a consumer arbitration board. The same also applies to our partners, unless something different arises from the imprint on the seller details page of the respective partner.

      11 Contract language / storage of the order text

      The final contract is in German. The order text is not saved by us and can no longer be called up after the order process has been completed. However, you can print out your order data immediately after submitting the order.

      12 Applicable Law

       The law of the Federal Republic of Germany applies to the exclusion of the UN sales law. If you are a consumer resident in the European Union, the law of the country in which you are resident may also apply if there are mandatory provisions.




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